What am I doing in a call center? ‘Stunning outlook for contact center sector’

What am I doing in a call center?

It’s the pay, of course. Where else can you get a starting salary of P25,000 a month, plus performance bonuses that can easily double your salary if you meet the metrics? The metrics, of course, are constantly adjusted and upgraded to make these more difficult to attain, which makes it more challenging for some of us who are even encouraged to work harder. So it remains attainable—for some of us, anyway.  Read the source opinion in the Philippine Inquirer ,,,, copy and paste this link in your browser
http://opinion.inquirer.net/59819/what-am-i-doing-in-a-call-center

‘Stunning outlook for contact center sector’

THE outlook for the country’s contact center sector continues “to be nothing short of staggering,” industry stakeholders said yesterday at the International Contact Center Conference and Expo (ICCCE).
With revenues of US$8.7 billion in 2012, the contact centers dominate the business process management (BPM) space of the country, said Science and Technology Secretary Mario Montejo.
Contact center revenues grew 18 percent last year from $7.4 billion in 2011 and the industry accounts for two-thirds of the BPM industry’s workforce. Some 30 percent of them work in “next wave” cities, pouring in P2.25 billion in monthly incomes dispersed throughout their localities and neighboring areas.
Montejo said such a performance supports the government’s agenda for promoting growth in the countryside.  Read the source opinion in the Philippine Sunstar ,,,, copy and paste this link in your browser
http://www.sunstar.com.ph/cebu/local-news/2013/08/29/stunning-outlook-contact-center-sector-300285